Last updated: January 24, 2024

Privacy Policy

Jump Credit LLC, together with its parents, subsidiaries and affiliates (the “Company”, “we”, “us” or “our”), is committed to protecting your (“you”, “your”, or “user”) privacy and empowering you with this privacy policy (this “Privacy Policy”). This Privacy Policy explains how we collect, use, disclose, and apply the information collected when you use our websites and affiliated websites, including, but not limited to,, together with any associated services, features, functionality, or content, as well as out website tools embedded in other company’s websites (e.g. an anti-hunger organization (collectively, the “Services”). Our Terms of Service (the “Terms”) are expressly incorporated herein, by reference, and are an integral part hereof.
This Privacy Policy sets forth our policy with respect to information that we collect from you, on or through the Services, that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you (“Personal Data” or “Personal Information”). We take the privacy of your Personal Data seriously. Because of that, we have created and abide by this Privacy Policy. By using the Services or interacting with us, you are agreeing to the application of this Privacy Policy. Please read the following carefully to understand how we collect, use, disclose, and maintain information that can be used to identify you. In addition, this Privacy Policy describes your choices for use, access, and correction of your Personal Data. If you do not agree to be bound by this Privacy Policy, please stop accessing or using the Services.
Information We Collect
We only collect information about you if we have a reason to do so — for example, to provide our Services, to communicate with you, or to make our Services better. We collect this information from three sources: if and when you provide information to us, automatically through operating our Services, and from outside sources. Let’s go over the information that we collect.
Information You Provide to Us
It’s probably no surprise that we collect information that you provide to us directly. Here are some examples:
  • Communications with us: You may provide us with information when you respond to surveys, communicate with our support, or sign up for a newsletter. When you communicate with us via form, email, phone, or otherwise, we store a copy of our communications.
  • Screener Information: You may provide us with information when you use our Services, such as household size, income, and expenses.
  • Contact Information: You may provide us with your email address when signing up for a newsletter.
  • Payment Information: If you make purchases through our Services, we will collect your credit card information (e.g., your credit card number and expiration date, billing address, etc.). All credit card information is stored by a third-party payment processor, which the Company may use for payment processing services from time to time. When you are making a purchase, we do not have access to your credit card information, thus we have no control over, and are not responsible for, any payment processor’s use of your credit card information. Should we have any issues with processing a payment, the email address you have provided will be used to contact you. For more information on the types of information collected by our payment processor, please view their applicable privacy policy prior to submitting your credit card information. When you make a purchase through our Services, we also collect information about the transaction, such as product details, purchase price, and the date and location of the transaction.
Information We Collect Automatically
We also collect some information automatically:
  • Log information: Like most online service providers, we collect information that web browsers, mobile devices, and servers typically make available, including the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information. We collect log information when you use our Services.
  • Usage information: We collect information about your usage of our Services. We collect information about what happens when you use our Services (e.g., page views, number of screener uses, buttons clicked) along with information about your device (e.g., screen size, name of cellular network, and mobile device manufacturer). We use this information to, for example, provide our Services to you, get insights on how people use our Services so we can make our Services better, and understand and make predictions about user retention.
  • Crash and Error Information: If the Services crash or return an error, we may collect data to determine the cause of the error using first- or third-party services. The crash or error information collected may include the following: device IP address, device name, operating system version, application configurations(s), the time and date, and other statistics.
  • Location information: We may determine the approximate location of your device from your IP address. We collect and use this information to, for example, calculate how many people visit our Services from certain geographic regions.
  • Information from cookies & other technologies: A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Pixel tags (also called web beacons) are small blocks of code placed on websites and emails. We use cookies and other technologies like pixel tags to help us identify and track visitors, usage, and access preferences for our Services, as well as track and understand email campaign effectiveness and to deliver targeted ads.
How and Why We Use Information
Purposes for Using Information
We use information about you for the purposes listed below:
  • To provide our Services. For example, to offer our screening tools.
  • To ensure quality, maintain safety, and improve our Services. For example, by providing automatic upgrades and new versions of our Services. Or, for example, by monitoring and analyzing how users interact with our Services so we can create new features that we think our users will enjoy and that will help them create and manage websites more efficiently or make our Services easier to use.
  • To place and manage ads in our advertising program. For example, to place ads on our sites and understand ad performance.
  • To protect our Services, our users, and the public. For example, by detecting security incidents; detecting and protecting against malicious, deceptive, fraudulent, or illegal activity; fighting spam; complying with our legal obligations; and protecting the rights and property of Jump Credit and others, which may result in us, for example, declining a transaction or terminating Services.
  • To fix problems with our Services. For example, by monitoring, debugging, repairing, and preventing issues.
  • To communicate with you. For example, by emailing you to ask for your feedback, share tips for getting the most out of our products, or keep you up to date on our Services. If you don’t want to hear from us, you can opt out of marketing communications at any time. (If you opt out, we’ll still send you important updates that are not marketing related.)
  • To Aggregate Personal Data. In an effort to understand and serve our users better, we may conduct research on our user demographics, interests, and behaviors using aggregated and/or de-identified information collected through the Services and from other sources so that such information can no longer be linked to you or your device.
Sharing Information
How We Share Information
We share information about you in limited circumstances, and with appropriate safeguards on your privacy. These are spelled out below, as well as in the section called Ads and Analytics Services Provided by Others:
  • Subsidiaries and independent contractors: We may disclose information about you to our subsidiaries and independent contractors who need the information to help us provide our Services or process the information on our behalf. We require our subsidiaries and independent contractors to follow this Privacy Policy for any personal information that we share with them.
  • Third-party vendors: We may share information about you with third-party vendors who need the information in order to provide their services to us, or to provide their services to you or your site. This includes vendors that help us provide our Services to you; those that assist us with our marketing; those that help us understand and enhance our Services (like analytics providers); those that make tools to help us run our operations (like programs that help us with task management, scheduling, word processing, email and other communications, and collaboration among our teams); other third-party tools that help us manage operations; and companies that make products available on our websites, who may need information about you in order to, for example, provide technical or other support services to you. We require vendors to agree to privacy commitments in order to share information with them.
  • Legal and regulatory requirements: We may disclose information about you in response to a subpoena, court order, or other governmental request.
  • To protect rights, property, and others: We may disclose information about you when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of Jump Credit, third parties, or the public at large. For example, if we have a good faith belief that there is an imminent danger of death or serious physical injury, we may disclose information related to the emergency without delay.
  • Business transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company, or in the unlikely event that Jump Credit goes out of business or enters bankruptcy, user information would likely be one of the assets that is transferred or acquired by a third party. If any of these events were to happen, this Privacy Policy would continue to apply to your information and the party receiving your information may continue to use your information, but only consistent with this Privacy Policy.
  • With your consent: We may share and disclose information with your consent or at your direction. For example, we may share your information with third parties when you authorize us to do so.
  • Aggregated or de-identified information: We may share information that has been aggregated or de-identified, so that it can no longer reasonably be used to identify you. For instance, we may publish aggregate statistics about the use of our Services, or share a hashed version of your email address to facilitate customized ad campaigns on other platforms.
  • Published support requests: If you send us a request for assistance (for example, via a support email or one of our other feedback mechanisms), we reserve the right to publish that request in order to clarify or respond to your request, or to help us support other users.
How Long We Keep Information
We generally discard information about you when it’s no longer needed for the purposes for which we collect and use it — described in the section above on How and Why We Use Information — and we’re not legally required to keep it.
While no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so. We monitor our Services for potential vulnerabilities and attacks.
You have several choices available when it comes to information about you:
  • Limit the information that you provide: You can choose not to provide the optional information when using our Services. Please keep in mind that if you do not provide this information, certain features of our Services may not be accessible or may not be accurate.
  • Exercising your rights related to your Personal Information. If you have provided us with Personal Data, you may have the right to ask us to review, update, or delete certain Personal Data by contacting us at Please note that we will need to verify that you have the authority to request that we delete your Personal Information and certain activity generated prior to deletion may remain stored by us and may be shared with third parties as detailed in this Privacy Policy.
  • Limit access to information on your mobile device: Your mobile device operating system should provide you with the option to discontinue our ability to collect stored information or location information via our mobile apps. If you choose to limit this, you may not be able to use certain features.
  • Opt out of marketing communications: You may opt out of receiving promotional communications from us. Just follow the instructions in those communications or let us know. If you opt out of promotional communications, we may still send you other communications, like those about your account and legal notices.
  • Set your browser to reject cookies: At this time, our websites do not respond to “do not track” signals across all of our Services. However, you can usually choose to set your browser to remove or reject browser cookies before using our websites, with the drawback that certain features of our websites may not function properly without the aid of cookies.
Your Rights
If you are located in certain US states, you may have certain rights regarding your personal information, like the right to request access to or deletion of your data.
US Privacy Laws
Laws in some US states, including California, Colorado, Connecticut, Utah, and Virginia, require us to provide residents with additional information about the categories of personal information we collect and share, where we get that personal information, and how and why we use it. You’ll find that information in this section (if you are a California resident, please note that this is the Notice at Collection we are required to provide you under California law).
In the last 12 months, we may have collected the following categories of personal information, depending on the Services used:
  • Identifiers (like your email, phone number, and device and online identifiers);
  • Characteristics protected by law (as part of our screening tools);
  • Internet or other electronic network activity information (such as your usage of our Services);
  • Geolocation data (such as your location based on your IP address);
  • Household information (as part of our screening tools, such as household size, income, and expenses);
  • Commercial information (your billing information and purchase history, for example, if you have subscribed to a paid service);
You can find more information about what we collect and sources of that information in the “Information We Collect” section above.
We collect personal information for the business and commercial purposes described in the “How and Why We Use Information” section. And we share this information with the categories of third parties described in the “Sharing Information” section. We retain this information for the length of time described in our “How Long We Keep Information” section.
In some US states you may have additional rights subject to any exemptions provided by your state’s respective law, including the right to:
  • Request a copy of the specific pieces of information we collect about you and, if you’re in California, to know the categories of personal information we collect, the categories of business or commercial purpose for collecting and using it, the categories of sources from which the information came, and the categories of third parties we share it with;
  • Request deletion of personal information we collect or maintain;
  • Request correction of personal information we collect or maintain;
  • Opt out of the sale or sharing of personal information;
  • Receive a copy of your information in a readily portable format; and
  • Not receive discriminatory treatment for exercising your rights.
Right to Opt Out
We never directly sell your personal information in the conventional sense (i.e., for money). We may share your information as necessary with our third-party service providers to provide our services to you. To the extent that we share your information with certain advertising, marketing, or analytics vendors, this can be considered a “sale” or “share” in certain U.S. States, which you may have the right to opt out of.
You can learn more about this sharing and how to opt out by clicking the “Do Not Sell My Personal Information” link in the footer of our websites. Note that in some instances this link will only display to individuals visiting our sites from within the relevant states.
Our opt-out is managed through cookies, so if you delete cookies, your browser is set to delete cookies automatically after a certain length of time, or if you visit sites in a different browser, you’ll need to make this selection again.
We do not collect or process your sensitive (and potentially sensitive) personal information except where it is strictly necessary to provide you with our service. We don’t knowingly sell or share personal information of those under 16.
Your Information & Personalized Advertising
Our mission is to make information about government benefits more accessible, and that means making our Services accessible to as many people as possible. We show ads on our websites, and the revenue these ads generate lets us offer free access to our Services. As part of our advertising program, we use cookies to share certain device identifiers and information about your browsing activities with our advertising partners, and those advertising partners may use that information to show you personalized ads on other websites and our own.
The personal information we share includes online identifiers; internet or other network or device activity (such as cookie information, other device identifiers, and IP address); and geolocation data (approximate location information from your IP address). These disclosures may be considered a “sale” or “share” of information under some US state privacy laws. We do not sell (or share) information through our ads program that identifies you personally, like your name or contact information.
Contacting Us About These Rights
You can usually access, correct, or delete your personal data using your account settings and tools that we offer, but if you aren’t able to or you’d like to contact us about one of the other rights, scroll down to “How to Reach Us” to, well, find out how to reach us. When you contact us about one of your rights under this section, we’ll need to verify that you are the right person before we disclose or delete anything. You can also designate an authorized agent to make a request on your behalf by giving us written authorization. We may still require you to verify your identity with us.
Appeals Process for Rights Requests Denials
In some circumstances we may deny your request to exercise one of these rights. For example, if we cannot verify you’re the right person we may deny your request to access the personal information associated. As another example, if we are legally required to maintain a copy of your personal information we may deny your request to delete your personal information.
In the event that we deny your request, we will communicate this fact to you in writing. You may appeal our decision by responding in writing to our denial email and stating that you would like to appeal. In the event that your appeal is also denied this information will be communicated to you in writing. If your appeal is denied, in some US states (Colorado, Connecticut, and Virginia) you may refer the denied appeal to the state attorney general if you believe the denial is in conflict with your legal rights.
Controllers and Responsible Companies
Depending on the Services you use, more than one company may be the controller of your personal data. Generally, the “controller” is the website that you used our service on. In addition, Jump Credit LLC, our US-based company, is the controller for some of the processing activities across all of our Services worldwide. The chart below explains the current controllers for processing your personal information.

PO Box 96503 #79584
Washington, DC 20090
How to Reach Us
If you have a question about this Privacy Policy, or you would like to contact us about any of the rights mentioned in the Your Rights section above, please contact us through our web form, if available, or via email at
Other Things You Should Know (Keep Reading!)
Ads and Analytics Services Provided by Others
Ads appearing on any of our Services may be delivered by advertising networks. Other parties may also provide analytics services via our Services. These ad networks and analytics providers may set tracking technologies (like cookies) to collect information about your use of our Services and across other websites and online services. These technologies allow these third parties to recognize your device to compile information about you or others who use your device. This information allows us and other companies to, among other things, analyze and track usage, determine the popularity of certain content, and deliver ads that may be more targeted to your interests.
This Site is affiliated with CMI Marketing, Inc., d/b/a Raptive (“Raptive”) for the purposes of placing advertising on the Site, and Raptive will collect and use certain data for advertising purposes. To learn more about Raptive's data usage, click here:
Visitors to Embedding Websites
Organizations and companies (“Embedding Websites”), for example, a food bank, are able to add some of our Services to their websites. If you found our Services hosted on a website other than,, or, all information entered on the calculator (including email, phone number, income, deductions, and results) may be shared with the Embedding Website that is hosting the calculator.
Please note that how Embedding Websites work with and process the data sent to them through our Services isn’t covered by this Privacy Policy, and we are not in control of the data they collected using our Services. We encourage Embedding Websites that are embedding our Services to post a privacy policy that accurately describes their practices on data collection, use, and sharing of personal information.
Links to Third-Party Websites
The Services may contain links to other websites not operated or controlled by us, including social media services (“Third Party Websites”). The information that you share with Third Party Websites will be governed by the specific privacy policies and terms of service of such Third Party Websites and not by this Privacy Policy. By providing these links we do not imply that we endorse or have reviewed these websites. Please contact the Third Party Websites directly for information on their privacy practices and policies,
Children’s Information
The Services are directed to individuals at the age of eighteen (18) and over. We do not knowingly collect Personal Data from individuals under the age of 18. If we become aware of individuals who have provided us with Personal Data and are under the age of 18, we will take delete the Personal Data. If you become aware of information from individuals under the age of 18 which has been provided to us, please contact us in accordance with the “How to Reach Us” section above.
Privacy Policy Changes
Although most changes are likely to be minor, we may change its Privacy Policy from time to time. We encourage visitors to frequently check this page for any changes to its Privacy Policy. Your further use of the Services after a change to our Privacy Policy will be subject to the updated policy.
Policy adapted from Automattic under CC Attribution-ShareAlike 4.0. Text modified from original.